Level 01 Semi-Annual Support Plan – 10 Credits / Month (Save 10%)
$1,458.00
Six months of predictable support at a lower effective monthly cost. Includes 10 Support Credits per month for maintenance, updates, troubleshooting, and consulting.
A prepaid 6-month support plan for ongoing website and online-asset help, built around a simple credit model.
With Level 01 you get 10 Support Credits per service month for maintenance, troubleshooting, consulting, and guidance across your online assets – whether that includes a website or not.
Support Credits can also be used across the platforms your business relies on – hosting and vendor dashboards, domain registrars, DNS providers, business listings, and social media – see examples below.
Best for
Ongoing support at a lower effective monthly cost.
Pricing
$1,458 prepaid for 6 months (reflects 10% savings vs. the standard monthly rate).
What’s included
10 Support Credits per month for 6 months (credits renew monthly and do not roll over)
Support work: web software maintenance, updates, troubleshooting, consulting, and practical guidance across your website and online assets
Routine checks for updates, security, and backups (as applicable)
Clear scope control: we’ll flag larger requests before they exceed available credits
How credits work
Credits are a simple internal unit so you can request help without a new quote each time. Most small tasks are 1–2 credits, moderate tasks are commonly 2–5 credits, and deeper troubleshooting or builds are often 5+ credits. If something looks larger than Level 01 is designed to cover, we’ll flag it first and agree on the best path – for example, spreading work across service periods or providing a separate estimate.
Why we use Support Credits
Support Credits keep ongoing support predictable for everyone. For you, it means peace of mind and clearer budgeting – you have a defined amount of support available each month without guessing what each request might cost. For us, it ensures we reserve the right amount of time to maintain excellent responsiveness and follow-through, rather than rushing or pricing every small task à la carte.
Service period and getting started
Service period: Credits apply during the service period – typically 30 days, or aligned to a calendar month (starting on the 1st). Credits do not roll over.
We’ll always flag it if something is likely to exceed your available credits before we proceed. We’ll aim to get started as soon as possible to help with immediate needs, then align ongoing work to your service period.
Typical credit usage examples below show common tasks and consulting sessions.
Typical Support Credit Usage Examples
These examples help you budget and decide if our Support Credit system is a good fit. Actual usage depends on complexity, access, and the current state of your website and other online assets.
Rule of thumb:1 credit ≈ 20–30 minutes of focused work (varies by complexity, access, responsiveness, and required testing). Some tasks have a 1-credit minimum due to setup, testing, and documentation.
We aim to use the fewest credits that still lets us do it right — including reasonable testing.
AI work usually takes a couple rounds to get right – we’ll agree on the goal up front and make sure there’s a smooth handoff to a real person when needed.
Quick AI help (Typical: 2–4 credits)
Review/refine AI assistant prompts for a specific use case (tone, constraints, FAQs)
Draft a basic AI assistant knowledge outline (what it should know, where sources live)
Add disclaimers/guardrails for AI-assisted content or support workflows
Moderate AI build-out (Typical: 5–10 credits)
Set up a simple AI Assistant entry point (intake flow, email-based assistant, or site chat handoff)
Create a small knowledge base from your provided content (FAQs, policies, services, SOPs)
Define agent workflows (intake questions, escalation rules, “when to ask a human”)
Advanced AI agent systems (multi-step automations, larger integrations, custom tooling)
Not typically a Support Credits fit (we’ll quote separately)
Large custom apps/dashboards with complex requirements
Large-scale copywriting/content creation (dozens of pages)
Complex custom plugin development or multi-system automation
Online Assets Beyond Your Main Website – Other Sites and Web Apps
Support Credits can also be used to help across the online tools your business relies on – even when they’re not “part of your website.”
Access note: We’ll typically need admin access (or a collaborator invite) to the relevant accounts. When vendors are involved, some time may include coordination and waiting on support responses.
Build custom analytics reports (Matomo/GA where applicable)
Team training on multi-platform workflows (including Linux basics)
Document your setup (DNS/email/hosting/analytics) to reduce lock-in
Note: If access or platform limitations prevent a change, we’ll document the best next step and options before proceeding.
Cancellation and refunds
Cancel anytime with 30 days’ written notice. Fees already paid are non-refundable except as required by law or as expressly stated in the Client Service Agreement, which outlines our working terms and protections for both parties. Contact us anytime to discuss.
After purchase
We’ll email quick onboarding steps (usually within 1 business day) and confirm the best way to submit requests and communicate – support email, direct chat, or a scheduled call/screenshare. We’ll also confirm your service period alignment (calendar month vs. 30 days) and next steps.
Twelve months of predictable support at the best value. Includes 10 Support Credits per month for maintenance, updates, troubleshooting, and consulting.
One-time bundle of 10 Support Credits for website and online-asset help – ideal for a month of fixes, improvements, and guidance (no ongoing plan required).
Predictable monthly support for your website and online assets. Includes 10 Support Credits per month for maintenance, updates, troubleshooting, and consulting.
See an example of how a friendly AI assistant could answer on your email channel – fast replies, consistent tone, and smoother workflows to free up your time and resources.
Instant replies to common inquiries
Human handoff & escalation preview
Brand voice & policy guardrails (we train it how you want!)
Level 01 Semi-Annual Support Plan – 10 Credits / Month (Save 10%)
$1,458.00
Six months of predictable support at a lower effective monthly cost. Includes 10 Support Credits per month for maintenance, updates, troubleshooting, and consulting.
Description
What this is
A prepaid 6-month support plan for ongoing website and online-asset help, built around a simple credit model.
With Level 01 you get 10 Support Credits per service month for maintenance, troubleshooting, consulting, and guidance across your online assets – whether that includes a website or not.
Support Credits can also be used across the platforms your business relies on – hosting and vendor dashboards, domain registrars, DNS providers, business listings, and social media – see examples below.
Best for
Ongoing support at a lower effective monthly cost.
Pricing
$1,458 prepaid for 6 months (reflects 10% savings vs. the standard monthly rate).
What’s included
How credits work
Credits are a simple internal unit so you can request help without a new quote each time. Most small tasks are 1–2 credits, moderate tasks are commonly 2–5 credits, and deeper troubleshooting or builds are often 5+ credits. If something looks larger than Level 01 is designed to cover, we’ll flag it first and agree on the best path – for example, spreading work across service periods or providing a separate estimate.
Why we use Support Credits
Support Credits keep ongoing support predictable for everyone. For you, it means peace of mind and clearer budgeting – you have a defined amount of support available each month without guessing what each request might cost. For us, it ensures we reserve the right amount of time to maintain excellent responsiveness and follow-through, rather than rushing or pricing every small task à la carte.
Service period and getting started
Service period: Credits apply during the service period – typically 30 days, or aligned to a calendar month (starting on the 1st). Credits do not roll over.
We’ll always flag it if something is likely to exceed your available credits before we proceed. We’ll aim to get started as soon as possible to help with immediate needs, then align ongoing work to your service period.
Typical credit usage examples below show common tasks and consulting sessions.
Typical Support Credit Usage Examples
These examples help you budget and decide if our Support Credit system is a good fit. Actual usage depends on complexity, access, and the current state of your website and other online assets.
Rule of thumb: 1 credit ≈ 20–30 minutes of focused work (varies by complexity, access, responsiveness, and required testing). Some tasks have a 1-credit minimum due to setup, testing, and documentation.
We aim to use the fewest credits that still lets us do it right — including reasonable testing.
Site content & layout
Forms & notifications
Marketing, measurement, and discoverability
AI and multimodal search optimization (Typical: 2–5 credits)
Performance
These assume you already have content/brand assets ready and we’re not blocked by vendor access or extended back-and-forth approvals.
AI work usually takes a couple rounds to get right – we’ll agree on the goal up front and make sure there’s a smooth handoff to a real person when needed.
Quick AI help (Typical: 2–4 credits)
Moderate AI build-out (Typical: 5–10 credits)
Larger AI projects (Typical: 10–30 credits)
Even bigger AI initiatives (Typically 30+ credits – custom quote recommended)
Not typically a Support Credits fit (we’ll quote separately)
Online Assets Beyond Your Main Website – Other Sites and Web Apps
Support Credits can also be used to help across the online tools your business relies on – even when they’re not “part of your website.”
Access note: We’ll typically need admin access (or a collaborator invite) to the relevant accounts. When vendors are involved, some time may include coordination and waiting on support responses.
Note: If access or platform limitations prevent a change, we’ll document the best next step and options before proceeding.
Cancellation and refunds
Cancel anytime with 30 days’ written notice. Fees already paid are non-refundable except as required by law or as expressly stated in the Client Service Agreement, which outlines our working terms and protections for both parties. Contact us anytime to discuss.
After purchase
We’ll email quick onboarding steps (usually within 1 business day) and confirm the best way to submit requests and communicate – support email, direct chat, or a scheduled call/screenshare. We’ll also confirm your service period alignment (calendar month vs. 30 days) and next steps.
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