Typical Support Credit Usage Examples
The examples below show typical Support Credit ranges to help you plan and budget. Actual usage depends on the work involved, access, complexity, testing, and the current state of your website or other online assets.
We aim to use the fewest credits that still lets us do it right — including reasonable testing.
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- Update website text (hours, pricing, staff bios, announcements)
- Add/replace images (photos, logos, banners, product shots)
- Fix broken links or buttons
- Update contact info (address / phone / email)
- Add/update social links + icons
- Upload PDFs/documents (menus, brochures, price lists)
- Fix forms that aren’t sending email (simple fixes)
- Small mobile layout adjustments (one page / one template)
- Refresh homepage hero (tagline + call-to-action)
- Update seasonal promotions or event details
- Add a testimonial quote (with author name)
- Fix spacing/alignment on 1 page (CSS/layout)
- Update background colors/sections (1–2 pages)
- Update SEO title/meta for 1–3 pages (simple on-page updates)
- Add/adjust a simple pop-up or announcement bar (basic)
Online Assets Beyond Your Main Website – Other Sites and Web Apps
Support Credits can also be used to help across the online tools your business relies on – even when they’re not “part of your website.”
Access note: We’ll typically need admin access (or a collaborator invite) to the relevant accounts. When vendors are involved, some time may include coordination and waiting on support responses.
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- Domain registrar housekeeping (renewals, contact details, nameservers)
- Simple DNS updates (A / CNAME / TXT) for verification/routing
- Basic hosting panel tasks (settings checks, SSL checks, common updates)
- Add/update verification tokens (Search Console, analytics tools, etc.)
- Fix email forwarding or aliases (basic)
- Set up a new mailbox or routing rule (basic)
- Update Google Business Profile basics (hours, services, photos, links)
- Refresh social profiles (bios + links)
- Verify site ownership for ad platforms (Facebook, Google Ads)
- Update payment gateway basics (Stripe/PayPal links and settings)
About Support Credit estimates: A Support Credit often represents roughly 20–30 minutes of focused work, but credits aren’t minute-by-minute billing. The examples above are a better guide to what different types of work may use.
Not sure which support option to choose?
- If you have ongoing updates/maintenance and want a smooth monthly flow: Monthly plan
- If you want a one-time burst of help to fix, update, and improve: Standalone credits bundle
- If you want a new Email, SMS, or Voice AI Assistant: Choose one of our AI Assistant Setup services; recurring Support Plan clients receive reduced setup pricing.
- If you need a rebuild, large migration, complex integration, or advanced AI automation: Custom quote recommended
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Ongoing support with added savings. Prepay six months at a lower effective monthly cost while keeping consistent access to help with your web and online asset needs.
$1,458.00
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Get help without an ongoing Support Plan. A one-time bundle of 10 Support Credits for fixes, improvements, troubleshooting, consulting, and other web and online asset needs.
$360.00
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Best Value: A full year of support at the best value. Prepay annually for the greatest savings and consistent access to help with maintenance, development, troubleshooting, consulting, and more.
$2,592.00
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Predictable support with maximum flexibility. Support Credits give you a simpler way to handle maintenance, development, troubleshooting, consulting, and other web and online asset needs – prepaid monthly, without itemizing every task.
$270.00