Cartoon of Chris Brunning waving next to “Level 01 Monthly Support Plan” with 10 credits per month and “Most Flexible.”

Web & Online Assets Support Plan – Level 01 (Monthly)

$270.00

Predictable support with maximum flexibility. Support Credits give you a simpler way to handle maintenance, development, troubleshooting, consulting, and other web and online asset needs – prepaid monthly, without itemizing every task.

SKU: SUP-L01-MO Categories: , Tags: , , , , , ,

Description

What this is

Monthly ongoing support for your website and online assets built around a simple credit model.

With Level 01 you get 10 Support Credits per service month for maintenance, troubleshooting, consulting, and guidance across your online assets – whether that includes a website or not.

Support Credits can also be used across the platforms your business relies on – hosting and vendor dashboards, domain registrars, DNS providers, business listings, and social media – see examples below.

Best for

Ongoing support with maximum flexibility and steady monthly momentum.

What’s included

  • 10 Support Credits per month (credits renew monthly and do not roll over)
  • Support work: web software maintenance, updates, troubleshooting, consulting, and practical guidance across your website and online assets
  • Routine checks for updates, security, and backups (as applicable to your environment)
  • Clear scope control: we’ll flag larger requests before they exceed available credits

How credits work

Credits are a simple internal unit so you can request help without a new quote each time. Most small tasks are 1–2 credits, moderate tasks are commonly 2–5 credits, and deeper troubleshooting or builds are often 5+ credits. If something looks larger than Level 01 is designed to cover, we’ll flag it first and agree on the best path – for example, spreading work across service periods or providing a separate estimate.

Why we use Support Credits

Support Credits keep ongoing support predictable for everyone. For you, it means peace of mind and clearer budgeting – you have a defined amount of support available each month without guessing what each request might cost. For us, it ensures we reserve the right amount of time to maintain excellent responsiveness and follow-through, rather than rushing or pricing every small task à la carte.

Service period and getting started

Service period: Credits apply during the service period – typically 30 days, or aligned to a calendar month (starting on the 1st). Credits do not roll over.

We’ll always flag it if something is likely to exceed your available credits before we proceed. We’ll aim to get started as soon as possible to help with immediate needs, then align ongoing work to your service period.

Typical credit usage examples below show common tasks and consulting sessions.

Typical Support Credit Usage Examples

The examples below show typical Support Credit ranges to help you plan and budget. Actual usage depends on the work involved, access, complexity, testing, and the current state of your website or other online assets.

We aim to use the fewest credits that still lets us do it right — including reasonable testing.

  • Website quick updates (Typical: 1–2 credits)
    • Update website text (hours, pricing, staff bios, announcements)
    • Add/replace images (photos, logos, banners, product shots)
    • Fix broken links or buttons
    • Update contact info (address / phone / email)
    • Add/update social links + icons
    • Upload PDFs/documents (menus, brochures, price lists)
    • Fix forms that aren’t sending email (simple fixes)
    • Small mobile layout adjustments (one page / one template)
    • Refresh homepage hero (tagline + call-to-action)
    • Update seasonal promotions or event details
    • Add a testimonial quote (with author name)
    • Fix spacing/alignment on 1 page (CSS/layout)
    • Update background colors/sections (1–2 pages)
    • Update SEO title/meta for 1–3 pages (simple on-page updates)
    • Add/adjust a simple pop-up or announcement bar (basic)

Online Assets Beyond Your Main Website – Other Sites and Web Apps

Support Credits can also be used to help across the online tools your business relies on – even when they’re not “part of your website.”

Access note: We’ll typically need admin access (or a collaborator invite) to the relevant accounts. When vendors are involved, some time may include coordination and waiting on support responses.

  • Quick platform help (typically 1–2 credits)
    • Domain registrar housekeeping (renewals, contact details, nameservers)
    • Simple DNS updates (A / CNAME / TXT) for verification/routing
    • Basic hosting panel tasks (settings checks, SSL checks, common updates)
    • Add/update verification tokens (Search Console, analytics tools, etc.)
    • Fix email forwarding or aliases (basic)
    • Set up a new mailbox or routing rule (basic)
    • Update Google Business Profile basics (hours, services, photos, links)
    • Refresh social profiles (bios + links)
    • Verify site ownership for ad platforms (Facebook, Google Ads)
    • Update payment gateway basics (Stripe/PayPal links and settings)

Note: If access or platform limitations prevent a change, we’ll document the best next step and options before proceeding.

Cancellation and refunds

Cancel anytime with 30 days’ written notice. Fees already paid are non-refundable except as required by law or as expressly stated in the Client Service Agreement, which outlines our working terms and protections for both parties. Contact us anytime to discuss.

After purchase

We’ll email quick onboarding steps (usually within 1 business day) and confirm the best way to submit requests and communicate – support email, direct chat, or a scheduled call/screenshare. We’ll also confirm your service period alignment (calendar month vs. 30 days) and next steps.

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