Typical Support Credit Usage Examples

These examples help you budget and decide if our Support Credit system is a good fit. Actual usage depends on complexity, access, and the current state of your website and other online assets.

Rule of thumb: 1 credit ≈ 20–30 minutes of focused work (varies by complexity, access, responsiveness, and required testing). Some tasks have a 1-credit minimum due to setup, testing, and documentation.

We aim to use the fewest credits that still lets us do it right — including reasonable testing.

Website quick updates (Typical: 1–2 credits)
Update website text (hours, pricing, staff bios, announcements)

Add/replace images (photos, logos, banners, product shots)

Fix broken links or buttons

Update contact info (address / phone / email)

Add/update social links + icons

Upload PDFs/documents (menus, brochures, price lists)

Fix forms that aren’t sending email (simple fixes)

Small mobile layout adjustments (one page / one template)

Refresh homepage hero (tagline + call-to-action)

Update seasonal promotions or event details

Add a testimonial quote (with author name)

Fix spacing/alignment on 1 page (CSS/layout)

Update background colors/sections (1–2 pages)

Update SEO title/meta for 1–3 pages (simple on-page updates)

Add/adjust a simple pop-up or announcement bar (basic)
Working sessions, consulting, and training (Typical ranges)
15–30 minute check-in / triage call: 1–2 credits (quick diagnosis, next-step plan, priority list)

30–45 minute troubleshooting walkthrough: 1–3 credits (reproduce issue, isolate cause, propose/execute fix if feasible)

45–60 minute working session / screenshare: 2–3 credits (hands-on fixes, updates, walkthrough + implementation together)

60–90 minute strategy/planning session: 3–5 credits (site direction, messaging, roadmap, conversion improvements)

60–90 minute team training session: 3–6 credits (update workflow, posting process, analytics/GBP routines)

60-minute onboarding for a new team member: 3–5 credits (training + documented process + “where things live”)

45–60 minute content brainstorming call: 2–4 credits (headlines, offers, page outlines, CTA options)

90–120 minute deep-dive performance review: 4–6 credits (speed, basics of SEO/UX, top issues, prioritized recommendations)
Website moderate changes and small features (Typical: 2–5 credits)
Site content & layout

Add a new page using your provided text/images

Create/update a small blog post series (2–3 posts, provided content)

Add a basic photo gallery or slider

Update navigation menus (including dropdowns)

Add a basic site search feature (when supported)

Accessibility improvements (alt text, contrast, headings, link clarity)
Forms & notifications

Set up/customize a contact form or quote request form

Customize form notifications (email templates and routing)

Add basic spam protection and validation to a form
Marketing, measurement, and discoverability

Add analytics (Matomo recommended / Google Analytics) + basic tracking

Verify Search Console + submit sitemap (when applicable)

Basic on-page SEO improvements across a few pages (titles, meta, headings)
AI and multimodal search optimization (Typical: 2–5 credits)

Add/validate structured data (Schema.org) (Organization, LocalBusiness, Product, FAQ, Article)

Improve image SEO (alt text, filenames, captions, Open Graph images)

Add video transcripts and on-page context for embedded videos (better multimodal indexing)

Tighten your “who/what/where” signals (About, Services, location/NAP consistency, author info)

Optimize key pages for AI answers (clear headings, concise definitions, entity-rich content, FAQs)
Performance

Image optimization and page-speed improvements

Minor theme/plugin configuration for stability and load time
Website larger changes and bundled deliverables (Typical: 5–10 credits)
These assume you already have content/brand assets ready and we’re not blocked by vendor access or extended back-and-forth approvals.

Build a custom landing page from your design/mockup

Add/update a store section (about 5–10 products)

Create a multi-page content section (About / Services / Team)

Add FAQ, testimonials, or an event calendar

Migrate/refresh several key pages from an older site

E-commerce improvements (cart/checkout tweaks, basic setup/config)

Integrate live chat and configure basic routing

Full-site backup + updates + basic security review (one-time)

Add video embeds with custom thumbnails and organized playlists

Create a portfolio/gallery with categories or filters
Routine maintenance and protection (Typical: 1–3 credits per task, or part of ongoing support)
Update software/plugins/themes (security + stability)

Create backups (restore-ready snapshots)

Monitor uptime/performance and respond to issues (as configured)

Run security scans to catch vulnerabilities early

Renew/check SSL certificates

Scan for broken links site-wide

Clean up unused plugins/files to improve performance

Check email delivery basics (reduce spam flags)

Database cleanup/optimization (when needed)

Triage site down incidents (restore and stabilize)
AI assistants and agent-style tools (Typical ranges)
AI work usually takes a couple rounds to get right – we’ll agree on the goal up front and make sure there’s a smooth handoff to a real person when needed.
Quick AI help (Typical: 2–4 credits)

Review/refine AI assistant prompts for a specific use case (tone, constraints, FAQs)

Draft a basic AI assistant knowledge outline (what it should know, where sources live)

Add disclaimers/guardrails for AI-assisted content or support workflows
Moderate AI build-out (Typical: 5–10 credits)

Set up a simple AI Assistant entry point (intake flow, email-based assistant, or site chat handoff)

Create a small knowledge base from your provided content (FAQs, policies, services, SOPs)

Define agent workflows (intake questions, escalation rules, “when to ask a human”)

Build reusable response templates (support replies, estimate follow-ups, booking nudges)

Basic testing + iteration (common questions, edge cases, handoff behavior)
Larger AI projects (Typical: 10–30 credits)

Implement an AI Assistant with a structured knowledge library and improvement loop

Add tool-style integrations where feasible (forms, ticketing, CRM notes, routing)

Build an internal AI helper for staff (SOP lookup, drafting, consistent answers)

Add reporting notes or a simple feedback process (what it answered, where it struggled)
Even bigger AI initiatives (Typically 30+ credits – custom quote recommended)

Multi-agent workflows or multi-system automation

Deeper integrations with external systems and data sources

Expanded governance (permissions, roles, review/approval flows), ongoing tuning, or larger content ingestion
Bigger initiatives (10+ credits – custom quote recommended)
Full site redesigns or rebuilds

Custom functionality development

Integrations with external systems (CRM, booking, inventory, etc.)

Complete e-commerce store setup with inventory + workflows

Multi-language site additions or translations

Advanced SEO audits + implementation plans

Ongoing content migration from multiple sources

Membership/community builds (logins, gated content, forums)

Advanced AI agent systems (multi-step automations, larger integrations, custom tooling)
Not typically a Support Credits fit (we’ll quote separately)

Large custom apps/dashboards with complex requirements

Large-scale copywriting/content creation (dozens of pages)

Complex custom plugin development or multi-system automation

Online Assets Beyond Your Main Website – Other Sites and Web Apps

Support Credits can also be used to help across the online tools your business relies on – even when they’re not “part of your website.”

Access note: We’ll typically need admin access (or a collaborator invite) to the relevant accounts. When vendors are involved, some time may include coordination and waiting on support responses.

Quick platform help (Typical: 1–2 credits)
Domain registrar housekeeping (renewals, contact details, nameservers)

Simple DNS updates (A / CNAME / TXT) for verification/routing

Basic hosting panel tasks (settings checks, SSL checks, common updates)

Add/update verification tokens (Search Console, analytics tools, etc.)

Fix email forwarding or aliases (basic)

Set up a new mailbox or routing rule (basic)

Update Google Business Profile basics (hours, services, photos, links)

Refresh social profiles (bios + links)

Verify site ownership for ad platforms (Facebook, Google Ads)

Update payment gateway basics (Stripe/PayPal links and settings)
Moderate platform work (typically 2–5 credits)
Troubleshoot DNS/domain issues affecting site or email

Set up/repair SPF / DKIM / DMARC + testing (email authentication)

Connect forms/signup to an email platform + test submissions

Audit tracking and confirm key events are firing

Configure Facebook Pixel / basic Google Tag Manager

Zapier basics: form lead → email/CRM + testing

Optimize Google Business Profile for local search (categories, attributes, reviews approach)

Troubleshoot hosting performance (including Linux server checks)

Integrate Calendly/Google Calendar with site embeds

CRM basics (HubSpot/Salesforce forms and routing)

Basic Linux administration (permissions, log reviews, service checks)
Larger platform projects (typically 5–10 credits)
Standardize multi-platform setup (domain + DNS + email auth + hosting alignment)

Hosting migration planning + cutover support (including Linux-based environments)

More involved Google Business Profile improvements (Q&A, posting, multi-location basics)

Advanced email marketing sequences with segmentation

Data migration between platforms (contacts/tags/lists)

Implement stronger SSL/security protocols across domains

Audit ad platform integrations (conversion tracking, audiences)

Coordinate vendor/API connections (inventory sync planning + support)

Build custom analytics reports (Matomo/GA where applicable)

Team training on multi-platform workflows (including Linux basics)

Document your setup (DNS/email/hosting/analytics) to reduce lock-in

Not sure which support option to choose?

If you have ongoing updates/maintenance and want a smooth monthly flow: Monthly plan
If you want a one-time burst of help to fix, update, and improve: Standalone credits bundle
If you need a rebuild, large migration, complex integration, or advanced AI automation: Custom quote recommended

Level 01 Semi-Annual Support Plan – 10 Credits / Month (Save 10%)

Six months of predictable support at a lower effective monthly cost. Includes 10 Support Credits per month for maintenance, updates, troubleshooting, and consulting.

$1,458.00
Semi-Annual: Prepay 6 Months – $1,458
Level 01 Standalone Consulting – 10 Credits (One-Time)
One-time bundle of 10 Support Credits for website and online-asset help – ideal for a month of fixes, improvements, and guidance (no ongoing plan required).

$360.00
Standalone: Buy 10 Credits – $360
Level 01 Annual Support Plan – 10 Credits / Month (Best Value, Save 20%)

Twelve months of predictable support at the best value. Includes 10 Support Credits per month for maintenance, updates, troubleshooting, and consulting.

$2,592.00
Annual: Prepay 12 Months – $2,592
Level 01 Monthly Support Plan – 10 Credits / Month (Most Flexible)
Predictable monthly support for your website and online assets. Includes 10 Support Credits per month for maintenance, updates, troubleshooting, and consulting.

$270.00
Monthly: Start Monthly Support – $270

What Can You Do with Support Credits?

Typical Support Credit Usage Examples

Online Assets Beyond Your Main Website – Other Sites and Web Apps

Not sure which support option to choose?

Level 01 Semi-Annual Support Plan – 10 Credits / Month (Save 10%)

Level 01 Standalone Consulting – 10 Credits (One-Time)

Level 01 Annual Support Plan – 10 Credits / Month (Best Value, Save 20%)

Level 01 Monthly Support Plan – 10 Credits / Month (Most Flexible)

Added to Cart

Try our AI Assistant demo

For a demonstration: